Return Policy and Shipping

Designed By Concordia is an online-only, print-on-demand shop — we do not operate physical retail locations. We ship mainly within the United States, with select products available for international shipping depending on the item. Please review the full policy below for details on returns, exchanges, and shipping timelines.

Returns

Designed By Concordia sells a print-on-demand products, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if a customer orders the wrong size, color, or simply changed their mind.

Furthermore, returns and exchanges are not supported:

1.     If your order is unsatisfactory for any reason (excluding the matching of the provided fulfillment information).

2.     If the product was misprinted.

3.      If the product was damaged during delivery.

4.     If the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

5.     If the shipping provider did not complete delivery/the delivery was late. If there is an issue with delivery, the recipient of the individual order must attempt to resolve the delivery dispute with the shipping provider.

However, in case of a damaged product or a manufacturing error (not printing error), our supplier offers a free reprint or a refund if you contact us and them within 30 days of product delivery. Please get in touch with our team and provide a clear photo showing the issue. There is no need to return the damaged product.

Our POD supplier will not offer reprints or refunds if a customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG (direct-to-garment) products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.

Also, make sure to submit your issue report within 30 days of the delivery date or the estimated delivery date. We’re not able to accept reports filed after this time-frame.

You will need to contact us to start the process. There is no guarantee that our supplier will allow a product or products to be returned, exchanged, or reprinted.

In conclusion, Designed By Concordia has the sole discretion to grant a refund based on any issue that has happened. However, we will do our best to solve all problems fairly, provided all of the required steps have been undertaken. Please contact us within 30 days of delivery.

Required documentation

To facilitate a quicker resolution of your issue, we strongly recommend including a supporting photo or video when contacting us. Use these image formats to document any issues - Accepted image formats include JPEG, JPG, and PNG (up to 15 MB each), and one video in MOV or MP4 format (up to 250 MB).

Issues and Required documentation

• An issue with the quality of the print

• A clear photo of the received product laid on a flat surface in which the design and the issue are clearly visible in a single frame.

• An issue with the print placement (distance from collar, off-center, etc.)

• A clear photo of the received product laid on a flat surface where the incorrect placement is shown with a ruler/measuring tape.

• For DTG, DTF, EMB, and AOP products, there is a tolerance of 0.5" for print placement.

• Print in the wrong area

• A clear photo of the product you received, folded in a way that clearly displays both sides.

• Wrong product

• A photo of the product that was received, with the size tag clearly visible as well.

• An issue with the product (incorrect size, brand, quality)

• A clear photo of the received product where the design, issue, and/or size tag are clearly visible in a single frame.

• A product sizing issue (manufacturer’s defect)

• A clear photo of the received product being measured according to the measurements provided in the catalog’s size chart. Both the print and the measurement should be clearly visible and the garment should be laid on a flat surface.

• The tolerance is +/- 1” for most adult garments (with some exceptions) and  +/- 0.5” for baby clothing.

• An issue with an electronic device (manufacturer’s defect)

• A video or photo where the issue is clearly visible or shown, and demonstrate the troubleshooting steps being performed.

• Delivery-related product damage

• A photo or video of the received product, where the package, the printed design, and the issue are clearly visible.

• Reprinted item has the same issue as the original item

• A photo or video of both the original and reprinted item in the same frame where the issue is clearly visible.

  Return Policy for Supplements, Coffee, Tea, and Health & Beauty Products

  Due to the nature of these products, we do not accept returns or issue refunds for buyer's remorse. This includes situations where you change your mind, order the wrong item, or no longer want the product.

  Our supplier does not accept general returns or buyer's remorse refunds for these products.

  If your item arrives damaged, defective, misprinted, or is lost in transit, you may be eligible for a replacement or refund. Claims must be submitted within 30 days of the delivery date (or the estimated delivery date for lost packages).

  To submit a claim, please provide:

  • A description of the issue.

  • Clear photos of the damaged, defective, or misprinted item.

  Once the claim has been reviewed and approved, a replacement or refund will be issued as appropriate.

Return & Refund Policy - Consumable Products

Thank you for shopping with us. Because our consumable products are custom-packaged on demand for every order, all sales are final. We do not accept returns or offer refunds for buyer's remorse, taste preferences, or accidental orders.

#### Damaged, Defective, or Incorrect Items
Your satisfaction is our top priority. If your order arrives physically damaged during transit or if you receive the wrong product, we will gladly arrange a free replacement or a full refund. 

To initiate a claim, please contact our support team  within 21 days of delivery with the following details:
1. Your original Order Number.
2. The email address used to complete the purchase.
3. High-quality photos or a short video showcasing the damage or the incorrect label received.

Note: Please do not attempt to return items to the address printed on your shipping label. Contact us forst. All unauthorized returns will be rejected.

#### Cancellations and Modifications
Because our order fulfillment pipeline begins automated routing almost immediately after checkout, orders cannot be canceled or modified once submitted. Please double-check your shipping details and selected blends before finalizing your order.

#### Lost or Stolen Packages
If your tracking information confirms delivery but you cannot locate your package, please contact the local carrier (USPS or FedEx) directly. We are not liable for packages stolen after verified delivery or shipments lost due to incorrectly entered addresses at checkout.

Shipping

Supplier#1

Tracking provided. Delivered by various carriers. Delivery to Alaska/Hawaii may take longer.

The production time for an order depends on various factors, including the time of year, product availability, and order size. In general, most orders are shipped within 2-7 business days after the order is submitted.

While the average production time is not guaranteed (holidays and high-volume seasons will cause production time to increase), this number may be helpful to base your decision on.

Occasionally, the order fulfillment may take longer than initially expected. This may be caused by one of the following:

• The garment is out of stock and needs to be ordered from the supplier (if the delay is just a few days, the Print Providers do not necessarily inform us).

• The product did not pass the post-production quality check and needs to be reprinted to ensure a high-quality standard.

• The order contains 12 or more items.

However, if your order hasn’t been updated or shipped within 7 business days, please contact us for a status update.

Note: With Economy or Standard Shipping, domestic orders may occasionally be delivered to a nearby post office or parcel locker rather than directly to the recipient’s address.

Our Print Provider are able to ship to most countries, except for North Korea, Russia, Belarus, and Ukraine.

Supplier #2

Tracking provided. Saturday delivery. Delivered by USPS. Delivery to Alaska/Hawaii may take longer.

95% of orders are shipped within 48 hours. Some products may take longer due to production timelines, which are clearly indicated. For large orders (more than 10 items), we recommend placing them a few days in advance to account for additional production time. This allows us to accommodate the additional production time required for larger volumes and helps ensure timely delivery.

Supplier # 2 cannot ship to:

• Afghanistan

• Argentina

• Belize

• Cuba

• Djibouti

• El Salvador

• Guernsey

• Guatemala

• Iran

• Iraq

• Jersey

• Jordan

• Kyrgyzstan

• Kosovo

• Lebanon

• Liberia

• Libya

• Marshall Islands

• Micronesia

• Moldavia

• North Korea

• North Macedonia

• Northern Maria Island

• Russia

• Samoa

• Somalia

• South Africa

• South Sudan

• State of Palestine

• Sudan

• Syria

• Ukraine

• Uruguay

• Virgin Islands

• Yemen